Questions, technical support, feedback, general chat?

Whether you're building your first or one-hundredth website, this page gives you links to all relevant support channels; including one-to-one technical support. Please use the tabs below to toggle between different support channels and topics. We've aimed to publish as much information as possible online (like in the Wiki), so that you can search and find answers to common questions more easily and quickly. However if you still can't find what you're looking for or your enquiry is about something else, please don't hesitate to get in contact.

How to contact us

Please use the contact details presented above or here. It's imperative you include a link to your test page or a link to download a .zip compressed version of your RapidWeaver project file (if your enquiry relates to a specific issue). We don't want entire essays, but we expect questions to be worded clearly! You can include screenshots to help illustrate specific points. Customers of paid themes will, of course, receive priorty support. However any messages lacking sufficent detail or attachments may get deferred. Before getting in contact, it's wise to read the theme product page, search the Wiki or look on the RapidWeaver forums; because your topic might have been previously discussed.

Most enquiries normally receive a reply within about 12 hours. However things are generally a bit slower on Fridays and around weekends. Please ask your questions once and wait for a reply - don't go crazy and post the same question in multiple places (otherwise it risks getting marked as spam and never answered)! Please also remember that we are not obliged to provide free support for free addons or addons by other developers (you will be informed if upfront payment is required in such instances).

Pre-sales questions

Please get in contact using any of contact details presented above or here if you have pre-sales questions; regarding any addons listed on this website. Remember to include the name of the addon in your message! It's worth noting that every addon sold through the ThemeFlood website has an accompanying free demo version you should always download and try first. All documentation and feature lists of our addons are published on the website, and require no sepetate payment, subscription or registration.

Custom work enquires

We are one of a few companies available to provide a range of custom RapidWeaver addon development services tailoured to your requirements. This includes modifications of existing addons, development of new addons and a full suite of testing services. Please forward your project proposal or brief via email. We're happy to critique sensible projects that fall within the general remit of RapidWeaver achievability. Estimations of timescales and costs can be provided to you in return. Everything is handled with strict confidentially. If you're working towards a tight deadline, please make this clear.

The Wiki

This extensive documentation covers just about everything you need to know about RapidWeaver themes. It starts with the absolute basics of RapidWeaver and covers a broad range of subjects, right up to more advanced topics like theme customisation. All popular topics like image editing, embedded fonts, responsive design, navigation options and theme style settings are covered. It also lends many expert tips along the way for getting the most out of RapidWeaver and building stunning websites like a pro. The Wiki is regularly updated with revised information and new topics. You're welcome to save or download any articles for offline use.

Access the Wiki

The wiki is straightforward to use. Use the search box at the top righthand side of the page to enter relevant keywords for what you're looking for. As an example, if you were unsure how to setup a freestyle banner in a RapidWeaver theme, you could type 'freestyle banner' in the search box. You will then get presented with a list of topics which closely match your search terms.

Another method of using the Wiki is to browse the list of topics presented down the lefthand side of each page. These links are permanently 'pinned' in the sidebar and generally regarded as the most popular topics being read. These topics are sorted into categories, like 'theme techniques'. Clicking one of the links will take you through to that particular page.

Each Wiki article has been carefully written to ensure its as easy as possible to understand. This includes illustrations of key points and presentation of example markup or source code you can copy straight from the website to reuse in RapidWeaver. Additionally, numerous links are included to external websites or resources we feel may be of help or interest to you.

If you have comments about the Wiki or ideas for new articles, please get in contact. One of the authors will be happy to respond to your feedback.

Free theme updates

Updates for ThemeFlood RapidWeaver themes are free for all existing users. Theme updates are periodically released to introduce new features and maintain compatibility with the latest plugins and web browsers. You can tell if an update is available for your theme, by comparing the number appended after the theme name in RapidWeaver, to the number shown on this website. Generally theme updates are not sent out automatically, because previously it was found many of the emails went missing in junk or spam mail filters. Instead you are invited to check for updates yourself, and download them at a time convenient to you.

Updating using Waterfall

Waterfall is a small plugin for RapidWeaver 6, available to purchase from the Nimblehost website. Once installed and added to a project, Waterfall will check the version number of themes installed, against the version number shown on this website. Waterfall will download and install the latest versions; which will be ready the next time you restart RapidWeaver. Older versions of themes will be moved into the /Waterfall/Backups/ folder, in your RapidWeaver addons folder.

Please note that Waterfall update checking only works on themes installed after 10th January 2015. Free demo versions of themes and copies of themes installed before 10th January 2015 will not check for updates automatically. Waterfall will only update original themes; those which you have previously duplicated and renamed for modification will not be updated.

Updating using your Paddle locker

If you obtained themes on or after 10th January 2015, you were invited to provide your email address and a password during the checkout process. With these login credentials, you can access your Paddle Locker. Paddle is the payment and shopping cart provider used on the ThemeFlood and Stacks4Stacks websites. Once you're logged into your secure locker, you can easily re-download themes again. The download links always point to the latest version of the theme. You can change your email address or password at any time in your Paddle Locker too.

Updating manually

If you obtained your copy of %id=theme_name% before 10th January 2015, you may need to be issued with a new download link. E-Junkie download links no longer work. Please get in contact via email and provide details of the theme update you want and provide proof of purchase. Proof of purchase can comprise of your invoice or receipt; or alternatively the name and email address of the purchaser. If no proof of purchase can be located, please purchase the latest version of the theme from this website.


Purchasing Help

You can purchase RapidWeaver themes and other addons from this website securely 24/7. Please use the free demo versions provided, to fully evaluate products before purchase. The free demo versions provided on this website let you fully test the product on your computer, against real content and plugins. There are no time restrictions imposed on free demo versions, however links between pages will be disabled and elements of the theme (like graphics or the website footer) may display watermarks or credits. Once you have purchased a theme, you will receive an 'unlocked' version which you can use to start building your website with. Please note that it's not possible to unlock demo versions with a license key. Demo versions are intended for quick evaluation purposes only.

It's strongly recommended that you keep a copy or record of the purchase details when you buy from this website; as these details are commonly required as 'proof of purchase' when requesting future updates or support (without this information, you may otherwise need to repurchase the items again).

We've aimed to make the purchase process as simple as possible and have teamed-up with a checkout provider called Paddle who will provide you with a fast and secure checkout. You can purchase themes using a credit card or PayPal. Download links are issued automatically via email. If you don't receive an email after a few minutes, carefully check your spam or junk mail folder.

VAT

As of 1st January 2015, if you're resident in any one of the 28 EU member states, you'll be required by law to have VAT applied to the purchase of any digital downloads or electronic services you buy online. The amount of VAT you will be charged varies; based on which country you are purchasing from and the VAT rate your government has set. This is a global trade / taxation law that all sellers to Europe are legally required to comply with, including all sellers outside of Europe. There are no exceptions.

If you purchase a digital download or e-service without paying the correct amount of VAT, both you and the seller are liable to prosecution for tax avoidance. The rules have been introduced to stop companies syphoning profits out through tax havens and to create a level playing field for all online businesses.

To avoid the obvious problem of customers falsifying their country in the checkout (to get the lowest price and VAT rate), all customers will see and pay the same (gross) price for purchases from the ThemeFlood website. Depending on where you purchase from, we'll absorb any applicable VAT costs ourselves and pass this tax back to your country via the VAT-MOSS system. Additionally you'll be issued with a full purchase receipt / invoice, which you can use to claim-back any VAT paid (if you're a VAT registered business or a charity / non-profit exempt from paying VAT).

If you're a European resident, take particular care when buying any digital downloads or electronic services from other companies. Because taxation has switched from 'place of supply' to 'place of purchase' you're liable to ensure the correct amount of VAT is being paid. Be rest-assured that any purchases you make from Stacks4Stacks or ThemeFlood fully comply with the new legislation.

Special promotions

Currently we are providing a 15% discount code with all purchased ThemeFlood RapidWeaver themes, off the WeaverPix plugin. WeaverPix is the ultimate RapidWeaver plugin for building awesome image layouts and powerful slideshows. Version 3 (the newest version of WeaverPix which this discount code is valid with) introduces some brilliant new features and is a must-have for photographers or anyone else serious about displaying multiple images on RapidWeaver websites. The secret discount code is included in the email sent to you after a purchase (the same email with the theme download link in).

Further help

If you require further assistance with making purchases from this website or if you have other questions not covered here, please get in contact (click on the contact tab towards the top of this page).

Try before you buy!

ThemeFlood has a long tradition of provided free demo versions of all our paid RapidWeaver themes. These demo versions let you download and fully evaluate our themes in RapidWeaver, before you commit to making a purchase. Free demo versions are an ideal method of seeing what features are built into a theme, experiment with settings provided and test a theme for compatibility against existing addons. Free demo versions are by-far the most transparent and comprehensive way of testing themes.

Demo themes have no time limitations imposed on them and will not display obtrusive popups. However the following restrictions are applied to our demo themes:

  • Page navigation links in the navigation block or drop-down menu will be disabled. Although your page names will still get shown, the links will not link-through to other pages in your project. You will simply see a non-functioning example of how the theme navigation will look
  • Graphics applied to parts of the page like the page background, header or banner may be watermarked with the words 'demo version'
  • The theme footer container will likely contain a credit, watermark or link back to the ThemeFlood website
  • Free demo versions may be a few versions 'behind' the latest theme version listed on the website. So for example you may find that components such as Font Awesome Icons, jQuery Javascript or Bootstrap are not the most latest versions. Demo versions typically only get updated when new features are added to a theme
  • Support for automatic updates using a plugin like Waterfall is unsupported. A demo theme will not tell you when updates are available
  • Some example banner or background images may have been removed from the theme, to keep file sizes smaller

Obviously if you decide to purchase a copy of the theme you've been evaluating, you will be granted a download link to obtain the full version of the theme, without any of the demo restrictions listed above applied. This will be your theme to use, duplicate, modify and build personal or commercial websites with. The full version of the theme will be installed as a new theme, alongside your demo website.

You can begin to build websites with demo versions of themes. However please note that RapidWeaver will treat purchased themes as a brand new theme; therefore switching to the new theme may undo saved settings you applied while in 'demo mode'. Demo themes are best used for casual evaluation purposes only, before building large-scale websites with them.

If you decide against using a theme or purchase the full version, demo themes can be safely and easily deleted, if they're no longer required. In both RapidWeaver 5 and RapidWeaver 6, you can open your themes panel. Right-click on the theme preview icon and select Delete from the menu. Themes can also be deleted in RapidWeaver 6, via the Addons Manager.

Most questions relating to the use of themes are detailed on the ThemeFlood website (each theme has it's own product page) or within the Wiki. Additional pre-sales questions can be submitted via the support page or other contact channels listed.

Refund policy

Under the United Kingdom's Distance Selling Regulations (2000), you have the right to cancel the contract for the purchase of items within a period of 7 working days, beginning with the day after the day on which the item is issued to you. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced.

Accidental duplicate purchases will be refunded upon request (proof of the first purchase is required). Likewise wrongly purchased products will be exchanged upon request.

If you have encountered a fault or problem with a product, please get in contact with us first via the ThemeFlood support page. We are willing to help diagnose problems and provide bug fixes, free updates, exchanges or workaround solutions to issues you may have found. It is your responsibility to follow published guidelines and provide sufficient information to aid troubleshooting (like details of the product being used and a link to a live [published] demo site).

It should be emphasised that free demo versions are provided for all the products sold through this website. Therefore you have ample opportunity to download, install and test any products for suitability before purchase. This way you can totally ensure that what you're buying is correct for your needs, and you can test a product against existing content or addons from other companies. We can also answer any pre-sales questions you have. All purchases are final. Refunds will not be given.

Copyright and moral protection

ThemeFlood or sites represented by ThemeFlood, holds, recognises, or maintains all copyright and moral right claims to any and all images, likenesses, artwork, logos, names and icons contained on this site and its folders, subfolders, directories and databases, in their entirety, with clear exception given to those who hold rights and/or trademarks and/or product identification that may be advertised or reviewed or discussed on this site. Failure to observe these rights, can and will result in legal action to the greatest extent allowable by UK and international law.

Use of, or reproduction of any of the rights protected materials without the express written consent of ThemeFlood or sites represented by ThemeFlood, or trademark owner, or appropriately appointed designate, is a strict violation of these rights.

RapidWeaver is a trademark of Realmac Software (http://www.realmacsoftware.com/).

End User License Agreement (EULA)

RapidWeaver addons obtained from the ThemeFlood site are designed for use with the RapidWeaver platform. Any usage beyond use in RapidWeaver may be construed as unlawful. RapidWeaver addons obtained from the ThemeFlood site may not be redistributed in their original format or any other addon or template format. You may use an addon to develop a web site for profit, provided all credits within the code remain intact, even if said addon has been modified. The extent of modification which nullifies ThemeFlood's right to credit will vary, but in short, no original graphics may remain and the overall layout and file structure (including the list of properties) must vary sufficiently to demonstrate evidence of applied intellectual process.

Free RapidWeaver addons (excluding free demo versions) provided from the ThemeFlood website are provided on an 'as-is' basis and are released under the opensource MIT license.

User contributed content and comments

This website features the ability for end users to post or otherwise submit content and comments which can be viewed openly by others. In the interests of maintaining a safe, secure and pleasant experience for all of our users, please be aware that comments are subject to moderation. Any content submitted which is reviewed and seen as un-constructive or contains offensive, controversial or derogatory content will be deleted without warning. Repeat offenders will be blocked and details of their actions may be passed on. Users of the comment system are reminded that they are solely responsible for the content they post, including respect of copyright, trademark or other sensitive content. If you have complaints about any user-contributed content posted on this website, please get in contact via the Support page and provide details of the link and comment details which require attention. Likewise if you would like to make a comment on the website but are unsure if it will comply with our policy, please forward it via email first marked clearly as a draft and we will be happy to review it and provide any feedback.

Website Privacy Policy

This Privacy Policy governs the manner in which ThemeFlood collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.themeflood.com website ("Site"). This privacy policy applies to the Site and all products and services offered by ThemeFlood.

Personal identification information

We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

ThemeFlood collects and uses Users personal information for the following purposes:

  • To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

ThemeFlood has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us. This document was last updated on January 03, 2011. Privacy policy created by http://www.generateprivacypolicy.com